Squeaky Voiced Customer Told To No Longer Call Bank

A UK man with a squeaky voice has been told to no longer call the bank to access his bank details by phone because staff keep thinking he's a woman.

29-year-old Graham O'Brien, a lecturer in business management and law, admits he has a high-pitched voice but cannot believe the bank's solution: "It has been unbelievable. I feel I have been humiliated."

He says that when he was away from his home in he called the UK's 'Halifax' bank to check that his salary had been deposited.

He was then told an on-screen message on the bank's system had marked him down as a 'suspect' customer who was possibly a woman.

Three days later he visited a branch and his tele-banking facility was reinstated. But after being able to use the service for three or four days, the same thing happened again.

Every time Graham called the bank, staff refused to accept that he was who he said he was.

"I answered all the security questions every time I phoned and they still wouldn't accept I was Graham O'Brien."

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